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Why Won't Medicare
Pay For The Ambulance?

Medicare ambulance benefits, covered under Part B of traditional Medicare, are often confusing and hard to understand. Here's a basic guide to understanding your ambulance benefits. This information applies to traditional Medicare only. If you are covered by a Medicare + Choice plan, other rules might apply:

Medicare covers ambulance transportation when other means would be dangerous to the patient's health. If the patient could have been transported by other means without danger, then Medicare will probably not cover the trip.

Example: You fell and have possible back and neck injuries. Ambulance transportation is appropriate because moving you any other way could be dangerous.

Example: You fell and your wrist may be broken. You are in pain, but you can move around. Ambulance services will not be covered because there are other, equally safe, means of transportation. Medicare doesn't think that having no one available to drive you is a good reason to pay for an ambulance.

Medicare will pay for transportation to the nearest facility that can provide the necessary medical services.

Example: You have a real medical emergency - possibly a heart attack, stroke, severe bleeding, or something equally severe. Your preferred hospital isn't the closest hospital. In spite of where you want to go the ambulance will take you to the closest hospital that can deal with your medical problem.

Example: In the case of severe injury the ambulance might even go to a more distant hospital that is better equipped to deal with special emergencies such as burns, gunshots or multiple trauma.

Non-emergency transportation is covered only when there is no other safe way to transport you to diagnose or treat a medical condition.  

When the trip is not an emergency you must have a doctor's statement that transportation by ambulance is medically necessary.

Example: Your bedfast husband needs to see the surgeon in his office for treatment of wounds. The surgeon wrote a statement on his letterhead saying the treatment is necessary and that no other means of transportation is medically safe. The ambulance service submitted the surgeon's statement with their bill to Medicare. Medicare paid the bill.

Example: The surgeon said your bedfast husband must come in for treatment and recommended that he use an ambulance. After the trip Medicare refused to cover the ambulance as not medically necessary. The surgeon did not write a letter of medical necessity. This can be corrected if he writes a letter and you give it to the ambulance service to include when they re-submit their bill.

Example: You have been treated in the hospital for a medical condition that will require more treatment or rehabilitation in another facility. You can only travel safely between facilities by ambulance. Medicare will cover the transfer trip.

Non-emergency transportation that is not necessary to diagnose or treat a medical condition is not covered, even if the patient cannot travel by any other means.

Example: Your mother is medically stable in a hospital or nursing home far away and you want to bring her to one closer to you. Medicare will not cover this trip because it is not medically necessary. You will have to hire a private ambulance.

How Much Will Medicare Cover?

Your traditional Medicare (Part B) will cover 80% of the approved ambulance transportation charges. You, or your secondary (MediGap) insurance company, are responsible for the other 20%. Make sure that the ambulance company has complete information about your secondary insurance so they can submit their claim directly.

Often Medicare denies a claim because wrong or incomplete paperwork was submitted by the ambulance company. If this is the case, request that the service re-file with Medicare. Don't pay the bill unless they have re-filed and you have been denied a second time.

If you receive a denial of payment from Medicare you have the right to appeal. On the back of your "Medicare Summary Notice" there is information about why your claim was denied, what steps you should take to file an appeal, and how long you have to do so.

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