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You Do Have Residential
Eldercare Options:
An Ombudsman Can Help
Resolve Problems

Long term care ombudsmen, paid or volunteer, advocate for the residents of nursing homes, assisted living facilities, board and care homes, and similar residential long term care facilities. There are at least 1,000 paid ombudsman staff and over 14,000 volunteers in all 50 states who monitor care and conditions in these facilities, and act as a voice for those who can't speak for themselves. Here's a list of State Ombudsmen Offices. They can either help you directly, or they can refer you to the Long Term Care Ombudsman responsible for your particular region. 

Website addresses change from time to time. I would appreciate it if you would let me know if I've missed one that's moved.  

Alabama
State LTC Ombudsman
AL Dept. of Senior Services
100 N. Union Street
RSA Union Bldg., Suite 770
Montgomery, AL 36130
Tel: (334)242-5770
Fax: (334)353-8467
Website

 
Missouri
State LTC Ombudsman
Department of Health & Senior Services
P.O. Box 570
Jefferson City, MO 65102
Tel: (800)309-3282
Fax: (573)751-6499
Website
Alaska
State LTC Ombudsman
Office of the State LTC Ombudsman
AK Mental Health Trust Auth.
3745 Community Park Loop
Suite 200
Anchorage, AK 99508
Tel: (907)334-4480
Fax: (907)334-4486
Website
 
Montana
State LTC Ombudsman
MT Dept. of Health & Human Services
P.O. Box 4210
111 N. Sanders
Helena, MT 59604-4210
Tel: (406)444-7785
Fax: (406)444-7743
Website
Arizona
State LTC Ombudsman
AZ Aging & Adult Administration
1789 West Jefferson
Phoenix, AZ 85007
Tel: (602)542-6454
Fax: (602)542-6575
Website   

 
Nebraska
State LTC Ombudsman
Division of Aging Services
P.O. Box 95044
Lincoln, NE 68509-5044
Tel: (402)471-2307
Fax: (402)471-4619
Website
Arkansas
State LTC Ombudsman
AR Division of Aging & Adult Services
P.O.B. 1437
Slot S-540
Little Rock, AR 72203
Tel: (501)682-8952
Fax: (501)682-6393

 
Nevada
State LTC Ombudsman
Nevada Division for Aging Services
3416 Goni Road
Carson City, NV 89706
Tel: (775)687-4210, ext. 254
Fax: (775)687-4264
 
California
State LTC Ombudsman
CA Department of Aging
1300 National Drive
Suite 200
Sacramento, CA 95834
Tel: (916)419-7510
Fax: (916)928-2503
Website

 
New Hampshire
New Hampshire Office of the LTC Ombudsman
129 Pleasant Street
Concord, NH 03301-3857
Tel: (603)271-4704
Fax: (603)271-5574
Website
Colorado
The Legal Center
455 Sherman Street
Suite 130
Denver, CO 80203
Tel: (800)288-1376, ext. 217
Fax: (303)722-0720
Website

 
New Jersey
State LTC Ombudsman
Office of Ombudsman for Institutional Elderly
P.O. Box 807
Trenton, NJ 08625-0807
Tel: (609)943-4026
Fax: (609)943-3479
Website

 
Connecticut
Office of the State LTC Ombudsman
CT Department of Social Services
25 Sigourney Street
12th Floor
Hartford, CT 06106-5033
Tel: (860)424-5238
Fax: (860)424-4808
Website

 
New Mexico
State LTC Ombudsman
New Mexico Aging & LTC Services Dept.
2550 Cerrillos Road
Santa Fe, NM 87505
Tel: (505)476-4790
Fax: (505)476-4836
 
Delaware
State LTC Ombudsman
Division of Services for Aging & Adults
1901 North Dupont Highway
New Castle, DE 19720
Tel: (302)255-9390
Fax: (302)255-4445
Website

 
New York
State LTC Ombudsman
New York State Office for the Aging
2 Empire State Plaza
Albany, NY 12223
Tel: (518)474-7329
Fax: (518)474-7761
Website
District of Columbia
State LTC Ombudsman
Legal Counsel for the Elderly
601 E Street, N.W.
A4-315
Washington, DC 20049
Tel: (202)434-2140
Fax: (202)434-6595
Website

 
North Carolina
State LTC Ombudsman
NC Division of Aging & Adult Services
2101 Mail Service Center
Raleigh, NC 27699-2101
Tel: (919)733-8395, ext. 227
Fax: (919)715-0868
Website

 
Florida
State LTC Ombudsman
Department of Elder Affairs
Florida State LTC Ombudsman Council
4040 Esplanade Way
Tallahassee, FL 32399
Tel: (888)831-0404
Fax: (850)414-2377
Website

 
North Dakota
State LTC Ombudsman
Long Term Care Ombudsman
600 E. Boulevard Avenue
Dept. 325
Bismarck, ND 58505
Tel: (800)451-8693
Fax: (701)328-4061
Website
Georgia
State LTC Ombudsman
Office of the State LTCO
2 Peachtree Street, NW
9th Floor
Atlanta, GA 30303-3142
Tel: (888)454-5826
Fax: (404)463-8384
Website

 
Ohio
State LTC Ombudsman
Ohio Department of Aging
50 W Broad Street
9th Floor
Columbus, OH 43215-3363
Tel: (614)644-7922
Fax: (614)644-5201
Website

 
Guam
State LTC Ombudsman
Division of Senior Citizens, Guam DPHSS
P.O. Box 2816
Hagatna, GU 96932
Tel: (671)735-7382, ext. 5
Fax: (671)735-7416
 
Oklahoma
State LTC Ombudsman
Long Term Care Ombudsman Prog.
DHS Aging Services Division
2401 N.W. 23rd Street
Oklahoma City, OK 73107
Tel: (405)521-6734
Fax: (405)522-6739

 
Hawaii
State LTC Ombudsman
Executive Office on Aging
250 South Hotel Street
Suite 406
Honolulu, HI 96813-2831
Tel: (808)586-0100
Fax: (808)586-0185
Website

 
Oregon
Meredith Cote
State LTC Ombudsman
3855 Wolverine NE
Suite 6
Salem, OR 97305-1251
Tel: (503)378-6533
Fax: (503)373-0852

 
Idaho
State LTC Ombudsman
Idaho Commission on Aging
P.O. Box 83720
3380 American Terrace, Suite 120
Boise, ID 83720-0007
Tel: (208)334-3833
Fax: (208)334-3033
Website

 
Pennsylvania
State LTC Ombudsman
Pennsylvania Department of Aging
555 Walnut Street, 5th Floor
P.O. Box 1089
Harrisburg, PA 17101
Tel: (717)783-7247
Fax: (717)772-3382
Website
Illinois
State LTC Ombudsman
Illinois Department on Aging
421 East Capitol Avenue
Suite 100
Springfield, IL 62701-1789
Tel: (217)785-3143
Fax: (217)524-9644
Website

 
Puerto Rico
State LTC Ombudsman
Puerto Rico Governor's Office of Elder Affair
P. O. Box 191179
San Juan, PR 00919-1179
Tel: (787)725-1515
Fax: (787)721-6510


 
Indiana
State LTC Ombudsman
Indiana Division Disabilities\Rehab Services
402 W. Washington St., Room W 454
PO Box 7083, MS21
Indianapolis, IN 46207-7083
Tel: (800)622-4484
Fax: (317)232-7867
Rhode Island
Roberta Hawkins
State LTC Ombudsman
Alliance for Better Long Term Care
422 Post Road
Suite 204
Warwick, RI 02888
Tel: (401)785-3340
Fax: (401)785-3391

 
Iowa
State LTC Ombudsman
Iowa Department of Elder Affairs
510 E. 12th Street
Jessie M. Parker Bldg, Ste. 2
Des Moines, IA 50319
Tel: (515)725-3327
Fax: (515)725-3300

 
South Carolina
State LTC Ombudsman
Department of Social Services
SD Office of Adult Services & Aging
700 Governors Drive
Pierre, SD 57501-2291
Tel: (605)773-3656
Fax: (605)773-6834
Website

 
Kansas
State LTC Ombudsman
Office of the State LTC Ombudsman
900 SW Jackson Street
Suite 1041
Topeka, KS 66612
Tel: (877)662-8362
Fax: (785)296-3916
Website

 
South Dakota
State LTC Ombudsman
Department of Social Services
SD Office of Adult Services & Aging
700 Governors Drive
Pierre, SD 57501-2291
Tel: (605)773-3656
Fax: (605)773-6834
Website
Kentucky
State LTC Ombudsman
Office of the Ombudsman
Cabinet for Health & Family Services
275 East Main Street
1E-B
Frankfort, KY 40621
Tel: (502)564-5497
Fax: (502)564-9523

 
Tennessee
State LTC Ombudsman
TN Commission on Aging and Disability
Andrew Jackson Bldg.
500 Deaderick Street, Ste. 825
Nashville, TN 37243
Tel: (615)741-2056
Fax: 615-741-3309

 
Louisiana
State LTC Ombudsman
Office of Elderly Affairs
412 N. 4th Street, 3rd Floor
P.O. Box 61
Baton Rouge, LA 70821
Tel: (866)632-0922
Fax: (225)342-7144
Website

 
Texas
State LTC Ombudsman
State Long Term Care Ombudsman Prog.
Texas Dept. of Aging and Disability Services
701 West 51st Street
Austin, TX 78751
Tel: (512)438-4356
Fax: (512)438-3223
Website

 
Maine
State LTC Ombudsman
Maine LTC Ombudsman Program
1 Weston Court
P.O. Box 128
Augusta, ME 04332
Tel: (207)621-1079
Fax: (207)621-0509
Website

 
Utah
State LTC Ombudsman
Department of Human Services
Utah Division of Aging & Adult Services
120 North 200 West
Room 325
Salt Lake City, UT 84103
Tel: (801)538-3924
Fax: (801)538-4395

 
Maryland
State LTC Ombudsman
Maryland Department of Aging
301 W. Preston Street
Room 1007
Baltimore, MD 21201
Tel: (410)767-1100
Fax: (410)333-7943
Website

 
Vermont
State LTC Ombudsman
Vermont Legal Aid, Inc.
264 N. Winooski Avenue
P.O. Box 1367
Burlington, VT 05402
Tel: (802)863-5620
Fax: (802)863-7152
Website

 
Massachusetts
State LTC Ombudsman
Massachusetts Exec Office of Elder Affairs
1 Ashburton Place
5th Floor
Boston, MA 02108-1518
Tel: (617)727-7750
Fax: (617)727-9368
Website

 
Virginia
State LTC Ombudsman
VA Association of Area Agencies on Aging
24 E. Cary Street
Suite 100
Richmond, VA 23219
Tel: (804)565-1600
Fax: (804)644-5640
Website

 
Michigan
State LTC Ombudsman
Michigan Office of Services to the Aging
7109 West Saginaw
P.O. Box 30676
Lansing, MI 48909
Tel: (517)335-0148
Fax: (517)373-4092
Website

 
Washington
State LTC Ombudsman Program
Multi-Service Center
1200 South 336th Street
P.O. Box 23699
Federal Way, WA 98093
Tel: (800)422-1384
Fax: (253)815-8173
Website

 
Minnesota
Office of Ombudsman for Older Minnesotans
540 Cedar Street
P.O. Box 64971
St. Paul, MN 55164
Tel: (651)431-2552
Fax: (651)431-7452
Website

 
West Virginia
State LTC Ombudsman
West Virginia Bureau of Senior Services
1900 Kanawha Boulevard East
Bldg #10
Charleston, WV 25305-0160
Tel: (304)558-3317
Fax: (304)558-0004
Website

 
Mississippi
State LTC Ombudsman
MS Dept. of Human Services, Div. of Aging
750 North State Street
Jackson, MS 39202
Tel: (601)359-4927
Fax: (601)359-9664
Website
Wisconsin
State LTC Ombudsman
Wisconsin Board on Aging & Long Term Care
1402 Pankratz Street
Madison, WI 53704-4001
Tel: (800)815-0015
Fax: (608)246-7001
Website

 
  Wyoming
State LTC Ombudsman
Wyoming Senior Citizens, Inc
756 Gilchrist, P.O. Box 94
Wheatland, WY 82201
Tel: (307)322-5553
Fax: (307)322-3283

 
 
 
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